Introduction

At Melbourne Massage Spa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book an appointment or consultation
• Fill out contact forms on our website
• Subscribe to our newsletter or marketing communications
• Create an account with us
• Participate in surveys, promotions, or events
• Communicate with us via phone, email, or social media

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Date of birth and age
• Health information relevant to massage therapy services
• Payment and billing information
• Appointment preferences and history
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for various purposes, including:

• Service Provision: To provide, maintain, and improve our massage therapy services
• Appointment Management: To schedule, confirm, and manage your appointments
• Communication: To respond to your inquiries, send confirmations, and provide customer support
• Health and Safety: To ensure appropriate treatment and maintain health records as required
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Business Operations: For internal business purposes such as data analysis and research

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors and financial institutions
• Appointment scheduling software providers
• Email marketing platforms
• Website hosting and maintenance services
• Professional consultants (accountants, lawyers, auditors)

Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes or government requests
• Enforce our terms of service or other agreements
• Protect the rights, property, or safety of our business, customers, or others
• Investigate potential violations of law or policy

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and network protection
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection and privacy practices
• Secure disposal of personal information when no longer needed

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction

You have the right to access, review, and request corrections to your personal information. You may update your information by contacting us directly or through your online account if applicable.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Deletion

You may request the deletion of your personal information, subject to certain legal and business requirements. Please note that we may need to retain certain information for legal or operational purposes.

Marketing Communications

You can opt out of receiving promotional emails and marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly with your request
• Updating your preferences in your online account

Cookies and Tracking

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information and why it was collected
• Legal, regulatory, or professional requirements
• The need to provide ongoing services
• Legitimate business interests

Health records and treatment information may be retained for extended periods in accordance with healthcare regulations and professional standards.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices or content.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete such information.

International Data Transfers

Your information may be processed and stored in countries other than your own, including Australia and other jurisdictions where our service providers are located. These countries may have different data protection laws than your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if we have your email address)
• Providing notice through our services

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information