Last Updated: December 2024

1. Agreement to Terms

By accessing and using the services of Melbourne Massage Spa located at 78 Collins Street, Melbourne VIC 3000, Australia, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Services Description

Melbourne Massage Spa provides professional massage therapy services including but not limited to:

• Therapeutic Deep Tissue Massage
• Swedish Relaxation Massage
• Hot Stone Therapy
• Couples Massage Sessions
• Wellness Workshops and Events

3. Booking and Appointments

All appointments must be booked in advance through our contact form, phone, or email. We require:

• At least 24 hours notice for appointment cancellations
• Valid identification for first-time clients
• Payment confirmation for specialized treatments
• Completion of health questionnaire before treatment

4. Cancellation and Refund Policy

Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee. Refunds are processed according to our discretion and based on the circumstances of the cancellation. Emergency situations will be considered on a case-by-case basis.

5. Client Health and Safety

For your safety and the effectiveness of treatment, clients must:

• Disclose all health conditions and medications
• Inform therapists of any discomfort during treatment
• Follow pre and post-treatment care instructions
• Arrive clean and appropriately prepared for treatment

6. Professional Boundaries

Melbourne Massage Spa maintains strict professional standards. Any inappropriate behavior, requests, or conduct will result in immediate termination of services without refund. We reserve the right to refuse service to anyone who violates our professional boundaries or makes our staff uncomfortable.

7. Privacy and Confidentiality

All client information, health records, and treatment details are kept strictly confidential in accordance with Australian privacy laws. Information is only shared with your consent or as required by law. Please refer to our Privacy Policy for detailed information about how we handle your personal data.

8. Liability and Insurance

While we maintain comprehensive insurance coverage, clients acknowledge that massage therapy involves physical manipulation and some risks. Melbourne Massage Spa is not liable for injuries that may occur due to pre-existing conditions not disclosed by the client or failure to follow therapist instructions.

9. Payment Terms

Payment is due at the time of service unless prior arrangements have been made. We accept cash, credit cards, and electronic payments. Gift certificates are available and must be used within 12 months of purchase. Prices are subject to change with reasonable notice.

10. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Melbourne Massage Spa and is protected by copyright laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

11. Modification of Terms

Melbourne Massage Spa reserves the right to modify these terms at any time. Changes will be posted on our website and will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the new terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: